National Health Service staff work within the
NHS Education for Scotland
supports the professional development of all NHS Staff and there are a variety of initiatives
particularly for Nurses, Midwives and Allied Health Professions (NMAHP) through a variety of
initiatives. The Medical profession has its
own career framework for those working in primary or secondary care. Mentorship
is recommended at all levels of the career framework.
Practice Education - Supporting Learning in Practice
Nursing and Midwifery Council mentor domains and outcomes and the NHS Knowledge and Skills Framework
RCGP - Teaching, Mentoring and Clinical Supervision
The preparation of health care professionals to educate and support people in self
management is crucial. To achieve this, health care professionals require a certain
skill set and knowledge base that has several pertinent key elements:
- knowledge of diabetes
- clinical experience of caring for people with diabetes
- knowledge of how to teach (APEDS document)
- other appropriate skills (APEDS document)
There are generic aspects that professionals need to consider in all communications
The Scottish Government's Health Literacy Action Plan is accessible
The Scottish Government has identified Health Literacy as a key component of the
Person Centred Care Ambition defined in the Quality Strategy and 20:20 Vision. Did
you know that 1 in 5 people in Scotland have difficulties with reading, writing
and numbers? Some helpful tips in communicating and relating to others can be found here:
The Scottish Government - Health Literacy.
The National Health Literacy Action Group has adopted the following definition of
“the cognitive and social skills which determine the motivation and ability of individuals
to gain access to, understand, and use information in ways which promote and maintain
good health. Health literacy means more than being able to read pamphlets and successfully
make appointments. By improving people's access to health information and their
capacity to use it effectively, health literacy is critical to empowerment”.
Plain English Campaign website
is useful if you are writing something for the first time
or need to amend materials.
Professionals need training in basic sensory awareness impairment skills:
Basic Sensory Impairment Awareness resource
Culturally specific care
Most Health Boards provide staff training in delivering culturally specific care.
A resource pack for health professionals on asylum seekers and refugees is available:
Asylum Seekers and Refugees Resources Pack
Resources to support spiritual care can be found here:
NHS - Spiritual Care