Professional Education

National Health Service staff work within the Career Framework. NHS Education for Scotland supports the professional development of all NHS Staff and there are a variety of initiatives particularly for Nurses, Midwives and Allied Health Professions (NMAHP) through a variety of initiatives. The Medical profession has its own career framework for those working in primary or secondary care. Mentorship is recommended at all levels of the career framework.
Practice Education - Supporting Learning in Practice
Nursing and Midwifery Council mentor domains and outcomes and the NHS Knowledge and Skills Framework
RCGP - Teaching, Mentoring and Clinical Supervision

The preparation of health care professionals to educate and support people in self management is crucial. To achieve this, health care professionals require a certain skill set and knowledge base that has several pertinent key elements:

  • knowledge of diabetes
  • clinical experience of caring for people with diabetes
  • knowledge of how to teach (APEDS document)
  • other appropriate skills (APEDS document)

There are generic aspects that professionals need to consider in all communications with patients.

Health literacy

The Scottish Government's Health Literacy Action Plan is accessible here.

The Scottish Government has identified Health Literacy as a key component of the Person Centred Care Ambition defined in the Quality Strategy and 20:20 Vision. Did you know that 1 in 5 people in Scotland have difficulties with reading, writing and numbers? Some helpful tips in communicating and relating to others can be found here: The Scottish Government - Health Literacy.

The National Health Literacy Action Group has adopted the following definition of health literacy:
“the cognitive and social skills which determine the motivation and ability of individuals to gain access to, understand, and use information in ways which promote and maintain good health. Health literacy means more than being able to read pamphlets and successfully make appointments. By improving people's access to health information and their capacity to use it effectively, health literacy is critical to empowerment”.

The Plain English Campaign website is useful if you are writing something for the first time or need to amend materials.

Sensory awareness

Professionals need training in basic sensory awareness impairment skills:
Basic Sensory Impairment Awareness resource

Culturally specific care

Most Health Boards provide staff training in delivering culturally specific care.

A resource pack for health professionals on asylum seekers and refugees is available: Asylum Seekers and Refugees Resources Pack

Resources to support spiritual care can be found here: NHS - Spiritual Care